Our Cross-Cultural Intelligence Education

We provide a wide range of cross-cultural intelligence training (fundamental information on basic values and cultural norms) for local and international clients, to help them mitigate the problems of poor and/or inadequate cultural competency with a view to turning these negatives into opportunities for successful expatriate experience. Extant research and our own experience show that even if expatriates received some pre-departure orientation or training (which for many Chinese in Africa is mainly through the Internet and media), post-arrival cross-cultural training in the host-country is more beneficial to the expatriate experience because, first, the training is delivered when trainees are most motivated to learn. Secondly, pre-departure trainees often neither see the need for training nor have an adequate frame of reference for pre-departure training to have the desired effect.

Participants in the Knowledge Resources LLC’s cross-cultural intelligence training will be equipped with:

  • Valuable information and insight on contemporary Nigerian society and culture;
  • Practical advice on managing cultural differences;
  • An explanation of various cultural “rules” that govern how people in Nigeria interact with one another;
  • A description of the key features of the Nigerian educational system and how it directly affects and informs the worldview of the Nigerian people;
  • An examination of areas of exception that may need to be adjusted; and
  • Key principles for successful cross-cultural adaptation and adjustment and living in Nigeria through a “Critical Incidents” session to place lessons in context.

We do not just focus on differences but help expatriates and their hosts to adjust and adapt their behavior across cultures. Indeed, our cross-cultural training workshop is less about a set of answers to popular stereotypes and more about presenting a framework with which to process the complexities of Nigeria which can be applied to other international assignment locations in Africa with minor adjustments to suit local conditions.

Who Should Attend, and Why?

Whether you are heading to Nigeria on a business trip, communicating regularly with Nigerian partners, or selling to customers in Nigeria, training from Knowledge Resources LLC can ensure that you can interact and communicate effectively, especially while you are already on the ground in Nigeria. Specifically, the cross-cultural intelligence training will help to bridge the cultural intelligence gaps for Chinese people who interact with Nigerians, such as business transferees and their families, employees of global companies, Chinese government workers, as well as merchants/traders, tourists, and other individuals seeking out market opportunities in Nigeria. The objective is to challenge and educate the recently-arrived and/or long-resident Chinese immigrant in Nigeria to move to the next level in their current assignment strategy and to more effectively partner with and support their employers and host-communities.

Structure of the Workshop

The classes will be adaptable for groups of about 10-30 participants, and can be customized to fit specific industry, firm or organizational needs. The workshop sessions are designed to run for two hours each; and we’re looking at average class size of 15-20 or 25-30 participants.

Methodology and Pedagogy

Methodologically, the training package relies on social learning theory for guidance which suggests that more rigorous experiential, more participative training has the best results. The following instructional delivery methods will be used throughout the training sessions:

  • Perspective-taking exercises
  • Short interactive lectures;
  • Role plays and simulation games;
  • Accompanying short quizzes that test not just factual comprehension, but the ability to apply the lessons learned;
  • Questions for reflection and small group discussion
  • Group problem-solving and card-sorting activity
  • Action planning (application of training to participants’ own situations);
  • A list of resources for further study and cross-cultural interaction scenarios for individual and group activities

Every session will emphasize the need to recognize local and regional variations in cross-cultural and workplace encounters. Participants will be encouraged to develop the humility and keen interest to learn, and to encourage the local people they encounter to tell them about these variations.